The Impending Robot Rebellion

I wonder if something like this has happened to you. I called a business with a simple billing question. The whole process should have taken no more than two minutes. But instead of the anticipated quick chat with a sentient being, I found myself on hold with a female robot who told me all the humans were busy with other customers. She had the most annoying habit of thanking me for my patience every 30 seconds. She also said, over and over, "Your call is very important to us." By "us" I assumed she meant the business I was calling, but after several minutes on the line with the robot it occurred to me that if my call was in fact important to the business it would have ponied up enough money to have a human answer the phone---or at least a pony. That's when I realized that when the robot said my call was important "to us," she must have meant her and her robot friends. Just why my call was important to them would soon become clear. 

The robot asked for my name, address, account number, and several other things, including the make and model of my first car and the color of my maternal grandmother's hair, which, as I recall, was lavender. I dutifully supplied the information because I wanted to expedite things, and I had nothing better to do while absorbing mild radiation from my cell phone.

Apparently, after one endures forty robotic expressions of appreciation for patience, he's deemed human-worthy, and granted the privilege of speaking to a living person, who, incidentally, may be one or two oceans away.  If I'm not mistaken, the only prerequisites for a Customer Service Representative are to have a phone and reside somewhere on planet earth. 

The fact is, when I called I was hoping to speak to a native English speaker, but after over twenty minutes on the phone with the robot, I was happy to speak to anyone with an epidermis. I suspect that may be part of the company's customer service strategy.

"Thank you so much for your patience. This is Sanjay. To whom am I speaking?"

"You're speaking to Russ SaKYa, spelled S-U-K-H-I-A. And there's no need to thank me for my patience. I may have been patient when I first called, but I can't remember now. That was (let me see) twenty-three minutes ago." 

Algebra oh Algebra

If you've read other Wry Bread stories, you may recall that my dad was an electrical engineer. He attended MIT on a scholarship, and received a Master's Degree from Caltech. Mathematics was as much a part of his life as goofing off in school was of mine. 

If there was (or is it were?) any truth to Astrology (and if you think there was or were, the stars say this is the ideal time to contribute to a semi-retired pastor), Dad would have been born under the sign of the 'Cosine', and I under the sign of the 'Asinine.' But there were occasions when our two worlds collided.

One occurred with painful regularity every nine weeks in high school, when grades were sent home. In my experience, a class clown can slide by in English, History, Humanities, etc., but not in subjects such as Chemistry and Algebra, where success, I am told, requires neurons to fire on the left side of the brain. 

If you ask why those neurons don't fire in a class clown's brain, my working theory is that sometime during his pre-natal development, 10 or 12 microscopic clowns gain access to his blood stream by a process not yet fully understood. Arriving at the infant’s brain, the clowns emerge from a mini-car that appears much too small to accommodate them all, each clown carrying a tiny fire extinguisher. Running and jumping in comical fashion, the clowns quickly douse the entire left side of the infant's brain with flame-retardant before squeezing back into the mini-car and driving off.  The unfortunate result, which may not be evident for several years, is commonly called retardation, but I prefer to call it flame-retardation, to place the onus on the tiny clowns, where it belongs.

Those of you who did better in Science classes may have your own theory.

Thankfully, the chap who came up with using the letters A, B, C, D and F to mark one's academic progress evidently did not take into account that C, D and F (with very little prompting) can be encouraged to morph into the letter B. The letter E would have worked well too (perhaps best) but he skipped right over it and went from D to F. Unfortunately, this method of grade improvement, although quick and easy, does not ultimately benefit anyone who is not pursuing a career in embezzlement.

So sometimes, in a valiant (some would say foolhardy) effort to understand a particular algebraic concept, I would boldly go where few had gone before, into the lion's den itself---Dad's study. Perhaps I should explain that instead of seizing the opportunity to educate himself about German prison camps by watching Hogan's Heroes, or Cold War espionage by watching I Spy, or prehistoric man by watching The Flintstones, Dad would spend most evenings holed up in his small study. We were never quite sure what he did in there, but it was a safe bet that it involved equations.

Come with me for moral support as I, at the tender age of fifteen, knock with trepidation on the closed study door.